Welcome to ElevonCart! Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund and return policy to ensure a seamless shopping experience.
Returns
- Eligibility: Products must be returned within 30 days from the date of delivery to qualify for a return.
- Condition: Items must be unused, unwashed, and in the same condition as when you received them. Original packaging and tags are required.
- Non-Returnable Items: Certain categories such as perishable goods, intimate apparel, and customized items are non-returnable. Please check the product description for specific details.
Refunds
- Inspection Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request.
- Refund Method: Approved refunds will be processed through the original payment method within 7-10 business days.
- Shipping Costs: Shipping charges are non-refundable. If the return is due to an error on our part, we will cover return shipping costs.
Exchanges
- Product Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our customer support team to confirm availability.
How to Initiate a Return
- Visit our website at www.elevoncart.in and log into your account.
- Navigate to the “My Orders” section and select the order you wish to return.
- Follow the on-screen instructions to generate a return label.
- Ship the item(s) back to us using the provided label.
Need Assistance?
For any questions or concerns about returns and refunds, feel free to reach out to our customer support team:
- Email: contactus@elevoncart.in
- WhatsApp: +918018946338
Thank you for shopping with ElevonCart. We appreciate your trust and aim to provide a hassle-free experience!